About Us:

Rootstock Software® is disrupting the ERP space! We are a worldwide provider of cloud ERP on the Salesforce Cloud Platform. When combined with Salesforce CRM, Rootstock Cloud ERP offers manufacturing, distribution, and supply chain organizations a single platform to grow and manage their businesses. Rootstock Cloud ERP is a flexible, modern, and digitally connected system that transforms companies to deliver a more personalized customer experience, efficiently scale operations, and out-service the competition.

Rootstock Software® serves customers throughout North America, Europe, and Asia Pacific and is available exclusively on the Salesforce Platform (Force.com) via the Salesforce AppExchange, the world’s most-popular marketplace for business apps. Organizations now have insight on what is happening or what will happen at each step of the manufacturing, distribution, and supply chain processes.

We are currently seeking a talented and experienced Technical Writer to join our Research and Development (R&D) team as we continue to innovate and expand our product offerings.

This is a remote position based in the Philippines.
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Role Overview:

Detail-oriented Technical Writer with a background in ERP (Enterprise Resource Planning) software or related complex software application. You will play a crucial role in creating high-quality technical documentation, ensuring information is readily accessible and easily understood by diverse audiences. You will work closely with our product owners and engineering teams to understand and transpose their work into user-friendly documentation and knowledgebase articles. Additionally, you will create internal technical content to support our engineering efforts and help establish a culture of technical documentation excellence within the organization. This is a key role within engineering and will be a part of the Product Owner organization.

Key Responsibilities:

Content Creation: Produce high-quality technical documentation, including user guides, API documentation, release notes, and knowledge base articles, based on input from engineering teams and Product Owners.
Collaboration: Work closely with engineering, support, and other teams to understand technical concepts and translate them into easily understandable documentation for end-users.
Knowledge Base Management: Build and organize the knowledge base for our products, ensuring that it remains comprehensive, up-to-date, and easily accessible to internal and external stakeholders.
Internal Technical Content: Create slightly more technical internal content, such as technical specifications, design documents, and process documentation, to support engineering efforts and ensure team alignment.
Documentation Reviews: Collaborate with engineers to review technical documentation for accuracy, clarity, and completeness, providing feedback and revisions as needed.
Process Improvement: Identify opportunities to improve documentation processes and tools, streamlining content creation and ensuring consistency and quality across all documentation.
Training and Education: Conduct training sessions and workshops to educate engineering teams on best practices for technical documentation, helping to establish a culture of documentation excellence within the organization.

Qualifications:

Proven experience as a Technical Writer, preferably in an ERP software development environment or related complex software application.
Strong technical aptitude and ability to understand and explain complex technical concepts clearly and concisely.
Excellent writing and editing skills, with a keen eye for detail and the ability to maintain a consistent voice and style across different types of documentation.
Experience with documentation tools such as Markdown, Confluence, and GitLab.
Familiarity with Agile development methodologies and the ability to work collaboratively with cross-functional teams.
Prior experience with JIRA and creating/maintaining Confluence pages preferred but not required.
Ability to work independently and manage multiple projects simultaneously.
Bachelor's degree in English, Technical Writing, Computer Science, or a related field.
Excellent communication and collaboration skills. Proficiency in English language (written and spoken).

Join us at Rootstock Software and be part of a dynamic R&D team shaping the future of cloud manufacturing and supply chain solutions. If you are a talented Technical Writer passionate about translating technical information into straightforward, user-friendly content, we invite you to apply for this role. Your contributions will play a crucial role in helping us deliver exceptional products and experiences to our customers.

To apply, please submit your resume detailing your relevant experience in technical writing and why you are the ideal candidate for this role.

Rootstock Software is an equal-opportunity employer. We encourage candidates of all backgrounds to apply.