Director of Professional Services

About Us:

Rootstock Software® is disrupting the ERP space! We are a worldwide provider of cloud ERP on the Salesforce Cloud Platform. When combined with Salesforce CRM, Rootstock Cloud ERP offers manufacturing, distribution, and supply chain organizations a single platform to grow and manage their businesses. Rootstock Cloud ERP is a flexible, modern, and digitally connected system that transforms companies to deliver a more personalized customer experience, efficiently scale operations, and out-service the competition.

Rootstock Software® serves customers throughout North America, Europe, and Asia Pacific and is available exclusively on the Salesforce Platform (Force.com) via the Salesforce AppExchange, the world’s most-popular marketplace for business apps. Organizations now have insight on what is happening or what will happen at each step of the manufacturing, distribution, and supply chain processes.

This is a remote position based in the United States.

Summary:

The Director of Professional Services will be responsible for growing and managing a team of Project Managers and Consultants focused on successfully deploying our product solutions. You will be measured on client reference-ability, satisfaction, and project success.

• Manage the development and growth of the services team, including Project Managers and Consultants
• Hire, retain, and mentor rapidly growing team

Responsibilities:

Hires, develops, and retains a team of highly skilled Project Managers and Consultants dedicated to delivering successful projects and ensuring customer satisfaction with the Rootstock Solution.

• Ensures that Project Managers and Consultants are meeting standards set forth in Rootstocks implementation methodology
• Coordinate with HR and team managers to hire and build the teams required to support growth.
• Manage the establishment, development and improvement of projects methodologies, tools, deliverables and monitoring/reporting on projects.
• Management of each Client Project including KPIs, performance to plan, and escalation.
• Serve as an Executive Sponsor on critical projects
• Delivers on quarterly reference, utilization, forecasting, revenue, and margin objectives
• Serves as the escalation point for resolving customer implementation issues.
• Contributes to the strategic direction of the Professional Services organization through leading and participating on internal initiatives.
• Promotes a positive working environment.
• Manage and maintain Professional Services onboarding process.

Requirements:

• BA or BS degree required.
• Minimum of 10 years’ experience in a Professional Services role.
• Minimum of 5 years’ experience in a Professional Services management role.
• Strong functional and technical application and ERP knowledge.
• Hands-on player/coach, get involved wherever needed.
• Experience establishing relationships with C-Suite and Senior Executives
• Excellent communication, sales, and presentation skills
• Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, Engineering, and Product Management.
• Demonstrated strong work ethic and advanced organizational skills.

We offer our team members competitive compensation, world class benefits, work life balance (flexible schedules, telecommuting, vacation time off), and the opportunity to work alongside an amazing and supportive team!

Rootstock values diversity and is an Equal Opportunity Employer.